most pathetic customer service , their agenr dont even know who to transfer a call to

i tried to call in to query the benefits of our policy tht we have with hollard .i was on the line for over and hour , got transferred to over 20 people , one person to the next . some agents even cut the call on me. Hollard has the worst customer services.i have managed to take down the names of a few agents - these are just a few to mention.lerato maketekete - client service 12:36pm- main switch board - salome thobakgale 12:37 - imagine tht and we just called in to query the benefits of a policy we have been paying for over 10 years , what happens when we want to claim . After being on hold , Salome comes back, only because I said i am laying a complaint on the line , said she wants my contact number , teh team leader is on lunch, and will call me back, So there is only one person in the whole of hollard that are services Hollard Group Risk Policy Holders