Most Horrible insurance company in SA

The most Horrible service for a funeral cover, my cousin died 2 weeks ago they've been giving me the run around telling me that my claim has been authorized and only waiting to be released for payment. We borrowed money from family members some even used their rent money so we can burry him now everyone is mad at me and lost all respect for me because they are waiting on me to pay them. Worst part is now I cant get through to their phones. I hate everything about Hollard at the moment, they are quick to debit my account for their premium but failed when I needed them the most. I wouldn't advice anyone to take any type of Insurance with them, they are ***********.