Most disgusting service

I have been holding on for 40 min trying to submit a claim, when I finally manage to get through they refused to assist and confirmed that I should get the carhop to call them. They have been trying to do so and 30 later still nobody answer the phone, I got hold of a lady called Lauren Freel, who is the the unhelpful person I ever come across with. I refuse to deal with this kind of service.If you do not want to service customer go ahead an cancell the policy and give me my money back.