More than 1 week late on funeral claim

Hollard are supposed to have a 48 hour turnaround time on funeral claims. I had to call Hollard after a week to find out how far the claim was for my mothers burial claim (Claim reference number: ********** 484). The claims spokesperson stated that my claim was finalised a week back and have been with the payments department for 1 week. The reason was that the payments department failed to process the claim. Hollard does not understand the urgency as well as the money needed when required to bury someone. Disgusting Service I will never want to do business with Hollard. Hollard should learn from Old Mutual as they paid my claim within 48 hours.