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1 reviews | Active since Nov 2023

01 Feb 2024, 09:55

Money suckling parasite

I think there should be a no star rating because hollard doesn't even deserve a 1 star.

This organization unprofessional is horrible with passion. First of all I was fed the wrong information to take their policy. I was told that when I join Hollard legal, I will be paying a premium of R150 and all my legal affairs will be covered. Just when I needed them the most, I was told that my policy only covers labor matters.😒. Now I have been with this ****mers from late 2017 fairly 6 good long years and I have never claimed even once.

This parasites have been sucking my money for so long and now on Tuesday when I call for them to give me a legal advice,, boooom I was told that my policy has lapsed and terminated on June 2023,,, yet they have been receiving my money every month and kept quite. These parasites never send any communication to me for years and they decided to terminate my policy without saying anything to me such bully services. I called them to understand what the hell is this that I am hearing😳😳. I spoke with a consultant by the name Thanjekwayo Vuyisile, what a waist of my airtime and time she couldn't even explain she but kept on saying I did not pay my April and July premiums that's why they terminated my policy. But then my policy was terminated on June 23 according to them. Why does July matter? The useless consultant promised to give me a call on Tuesday after they figure out their mess. Today is Thursday and I'm still waiting for that call. Yesterday is when they feel now that they want to communicate and they send me a very stupid mail saying they have not received payment from 2019 Jan. How reduculas🙄😒🙄. I have all the POP from 2017 when I joined this money. Sucking organization. and I will be escalating to Ombudsman.

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Replies (1)
Hollard Life
Hollard Life's reply01 Feb 2024, 10:28
Official
Hello David
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team