Money first, service last

I have never been with a company that doesn't care about its clients like Hollard, all they care about is money. I had a cover with them for my grandpa since 2011 and on the contract it stated once my grandpa reaches 70 years the policy won't increase anymore. The policy kept on increasing. The increase was very high during COVID days. My grandpa passed on in Mid July 2023, the payout amount was lesser than what was stipulated on the contract and I was paying way more than what was on my contract. I sent through an enquiry, it's almost three weeks no one is contacting me, I'm just glad that I don't have to deal with Hollard ever again. They don't communicate about important policy issues or changes, but policy increases number one.