money back

So they approached my mom and disturbed her shopping like they always do and unfortunatly she joined the policy and she was up to date.she did not skip a month.One time she paid 500 instead of R200 and we requested a refund of R300 and we went up n down till we give up.this is heart breaking honestly,if it was a white or indian person,the assistance was gonna be quick and resolved but because its a black person,then his/her feelings doesnt matter.