Money and account ****

Even the one star is too generous, I took up a policy with two mountain in 2020 to cover myself for a burial in the even that I pass away, the policy was underwritten by Hollard, in October of 2021 which would have been the anniversary of the policy there was set to be a 10% increment, I was paying R123, in October 2021 after Hollard had bought the book from Two Mountains they debited me R187.25 which puzzled me as it was the first debit that they did after the change of brand, I called and asked why I was informed that I default and that was not true, I requested an immediate cancellation which was processed, in November Hollard debited me again, I reversed the payment as I had cancelled, in December once again they debited me, I called to request that they stop debiting me and they inform me that only one policy had been cancelled, I informed the consultant that I only had policy, the day I took out the policy my mother also took out one and when she cancelled as she had also covered me, they moved her profile to mine and this the R187.25 debit, please Hollard inform me what type of ***** and **** you are running because I did not agree to the banking mandate nor did I take the policy you are forcing to bill me for, I’m yet to receive feedback for my complaint that I took up with Olivia ref number *** and the lack of soft skills by you agents is less than desirable.