Miss

I'm not happy and after they process my claim I'm cancelling my policy that I have for the past 6 years without any claim. I lost my laptop that is insured with Hollard. I mad a claim on the 6th. No one update me how far is my claim, I phone them all the time, no one is responding to my emails when asking them to call back because the airtime is about to finish they promise but none of them call back.