Miss

My took a funeral cover at pep under hollard 7 years ago. She has been paying her monthly premium at pep as required. She got ****** and lost her bag that had the pep policy number, She went to pep recently to report the issue gave them her id number trying to make a payment for the month of May 2019.Unfortunatly she was told that she doesn't exist in their systems. We as her children called the hollard headoffice trying to help her cause this has affected her so badly. The hollard consultant would either hang up on us, tell us she doesn't exist on their systems or either promise to call us back and not do as promised.

This a very heart breaking story for a person to a funeral cover for +-10 years and then get told that she doesn't exist on their systems just because she lost a policy number, what if she had passed on and we needed to put in a real claim.

Hollard is taking advantage of our old people my mother is now 70 years this year, and they are making her a full giving her lost of numbers to call with her money without getting any assistance.

Please advise the situation is too traumatizing.