Misrepresentation

I took a funeral policy 3 years ago with Hollard and the reason I took their policy I was advise that this policy can cover my sisters kids without any additional amount and I don't have to be their guardian to add them on my policy, the nice thing about this policy was also the educational plan they offer, to my suprise on the 31st of March I received a call from their agent who advise me my policy is suspended I didn't know it suspended after two months however I didn't not have a problem with that because they offered to reinstate my policy without waiting period, however I asked the lady to refresh me about this policy and I was specific on the issue of the kids and to my suprise 2 children oon my policy won't be covered unless I'm the legal guardian, I've requested Thembi Mbatha to lodge a FAIS complaint for me and I received an email from Katlego from their CRS that they've received my complain and they will resolve my complaint that was on the 8th of April, on the 13th of April I received another email from Rachel Mostert who requested my full details which I've sent to date I haven't had from Hollard, on the 15th of April I spoke to Nthabiseng who insisted that I have to wait for their CRS to contact me back because they can't transfer me to them and that she will send a follow up email, yesterday again I called and spoke to Mantoa and I still didn't get assistance as she advised me that she will log another complain for CRS to retrieve my call, I believe the matter is suppose to be resolved within 7 to 14 working days today is the 22nd and it is still not resolved, I want them to refund me all the monies I've paid and cancel my policy with immediate effect, I know I won't get my waiting period wasted with them