Misleading information

Good day

I march 2023 I have taken out a funeral policy at commercial road pnp store the sale lady representative Okuhle assist me payment was made in store and cover was active on that day. Now I'm hearing that my policy doesn't cover the stated policy members. The sales lady Okuhle explained the following- Payment R188 for 16 members each R50 000 cover is activated immediately when payment is made which I dd and I send her all members as requested now I have a family member that past on now I hear at one of the branches that she never added the members so now I'm in a financial predicament.

March - R188 Apri - free cover (as explained) May-(not seeing any) 6 June-R188 6 July - R188 7 August - R188 7 August - R188 Completed premiums*

Ceased member *** Bernard Myburgh

*** (date enquiry 14 August) Consultant-Thembokuhle Lupondwlna Assisted me in my complaint enquiry Now the problem is how am I to do now or go about this misleading info of one of your sales ladies?

Cause my problem now Hollard is liable for this matter so I'm just paying for uncer*****y??

Kindly regards...

Mrs. Ml. Ferguson ***