NR
Nkateko R
1 reviews | Active since Sept 2019
30 Apr 2021, 13:18
Misinformed agents
Misinformed agents with contradicting information about policies, I cancelled a policy and I was told the money will be debited and I’ll do a refund, I call in today and Im told there is no longer a refund, how is it my problem that you guys are misinformed. I need this issue resolved asap
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
30 Apr 2021, 14:49Hello Nkateko
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, policy number or type of policy so we can assist. You can send the information to ***.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, policy number or type of policy so we can assist. You can send the information to ***.
Kind Regards
Natasha Vos
Best regards,
Hollard Life's reply30 Apr 2021, 14:49
Official
Hello Nkateko
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, policy number or type of policy so we can assist. You can send the information to ***.
Kind Regards
Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, policy number or type of policy so we can assist. You can send the information to ***.
Kind Regards
Natasha Vos
Best regards,
Hollard Life's replyOfficial
09 Jun 2021, 14:33Hello Nkateko
We are sorry for the delay in responding to your matter and assure you that we looked into your complaint.
The feedback from our customer service team confirms that your policy was issued as an upgrade from your original policy number ***9 which incepted in 2016. Your request to cancel the upgraded policy number ***7 does not qualify for a refund as it is a continuation of your original cover since 2016.
We therefore required 30 days notice to cancel your policy.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we looked into your complaint.
The feedback from our customer service team confirms that your policy was issued as an upgrade from your original policy number ***9 which incepted in 2016. Your request to cancel the upgraded policy number ***7 does not qualify for a refund as it is a continuation of your original cover since 2016.
We therefore required 30 days notice to cancel your policy.
Kind Regards
Natasha Vos
Best regards,
Hollard Life's reply09 Jun 2021, 14:33
Official
Hello Nkateko
We are sorry for the delay in responding to your matter and assure you that we looked into your complaint.
The feedback from our customer service team confirms that your policy was issued as an upgrade from your original policy number ***9 which incepted in 2016. Your request to cancel the upgraded policy number ***7 does not qualify for a refund as it is a continuation of your original cover since 2016.
We therefore required 30 days notice to cancel your policy.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we looked into your complaint.
The feedback from our customer service team confirms that your policy was issued as an upgrade from your original policy number ***9 which incepted in 2016. Your request to cancel the upgraded policy number ***7 does not qualify for a refund as it is a continuation of your original cover since 2016.
We therefore required 30 days notice to cancel your policy.
Kind Regards
Natasha Vos
Best regards,