****ming people just before the waiting period ends

So this is what Hollard life does to consumers. You open a policy or any form of cover with them, they start collecting premiums from your bank account monthly, after four successful collections they intentionally stop collecting premiums, and start sending missed premiums SMS's. When you call their call centre they hang up on you.

2023 opened a Hollard life funeral cover they took 4 premiums and stopped when i enquired they said its system error, and the policy is in arrears, i then asked for a list of the months that they say i didnt pay for and they hung up on me. I sent numerous emails which clearly got ignored until i got a letter notifying me that the policy has lapsed, This is after i paid four premiums of R600+. February 2025 i opened a similar policy but for a lesser premium and started paying on 28 february end march i get an sms saying i missed 2 premiums and the policy is due to lapse, i then called their call centre and they confirmed that according to their records my policy is in arrears. So i ask the guy how can i miss two premiums when the policy is only a month old and told me to write a complain before hanging up on me. i called again immediately and a different agent answered, after telling her the reason for my call she also to me to write a complain and hung up. two agents in one clearly indicates the type of business hollard life is all about.