WB
Walter B
1 reviews | Active since Jul 2014
01 Mar 2024, 14:12
****mers
Last year I took out a funeral plan with Hollard insurance, monthly premium was R277 and they send me documentation stating that my policy will increase with 6% yearly meaning it will be R289.22 but December the send me a message saying my premium will me R305,73 which is more then what we agreed on the first premium went off this month. I tried calling them but I cannot reach them and now today I receiving a sms saying that my premium will increase to from R305,73 to R318,16. They are no longer helping us now, this is a **** on another level. Policy number ***1
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Hollard Life's replyOfficial
01 Mar 2024, 16:42Hello Walter,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply01 Mar 2024, 16:42
Official
Hello Walter,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team