****med by Hollard Insurance

I have a funeral cover and life insurance with Holland insurance for over 16 years since June 2008 and I have never skipped any payment.In 2018 and 2023 I requested policy documents from Hollard Insurance and till to date I haven’t received them.Hollard insurance said they are unable to find my policies yet the debit still runs since 2008.On 03 January 2025 I requested my policy documents from Hollard Insurance and I was told again that Hollard Insurance is unable to find my policies yet the debit order is still active.Hollard Insurance requested me to send proof of debit order of which I did immediately after Hollard Insurance took 6 days with no reply.I send proof of payment on 15/01/2025.Till to date I have not received any response only an automated response that my request has been forwarded to the relevant department.Imagine if my family needed to lodge a claim is this the kind of treatment they will receive?

To everyone on Hollard insurance please review your policies and make an informed decision before you and your family find yourselves in an uncomfortable situation.

Hollard insurance since you are unable to locate my policies that O have been paying for 16 years,may I please have my refund since inception because it clearly shows I was not covered.How do you cover someone that you cannot locate their policy?