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Mapaseka O

1 reviews | Active since Feb 2025

24 Feb 2025, 19:12

Mapaseka A OLIFANT,address 4118 K7 Kutlwanong Odendaalsrus 9480,R873..23/01/2025 and 24/02/2025 R873

Am so frustrated Last year October I cancelled my policy with hollard and it stop deducting but all of the sudden this year 23rd January 2025 I deduct from my bank account.....i call the call center countless times requesting assistance with refund till to date I have not been assisted I was told to send email of which I did about 3 emails already to "Hlamendemants"and I called and I was reassured that they won't deducted this month they have stopped it but to my disappointment it has Deduct today 24/02/2025 same amount..... I mean I haven't got money from last month yet u take it again no ways how am I supposed to survive that's my groceries money, I NEED IT TO SURVIVE THE MONTH I CANCELLED THE POLICY BECAUSE I COULDN'T AFFORD IT..... PLEASE CAN I GET MY MONEY BACK PLEASE.

Am sick and tired of calling your call center your staff are rude and unhelpful none of them has resolve my query they would be asking me questions but they don't do anything to assist at end.

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Replies (3)
Hollard Life
Hollard Life's reply25 Feb 2025, 06:42
Official
Hello Mapaseka O
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply26 Feb 2025, 14:15
Official
Hello Mapaseka O

We are sorry for the delay in responding to your matter and assure you that we are looking into your complaint.

Kind Regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply27 Feb 2025, 16:08
Official
Hello Mapaseka O

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team