loss of income insurance -claim

I am so disappointed with the poor and insensitive service im currently receivng from Ooba insurance underwritten by Hollard insurance, I app**** for loss of income claim. on 29th April 2025. its been a run around ever since .I received an email from them saying claim aproved. I than gave them a call last week cause the emeil was just vaike, spoke the lady she told me the claim is aproved it was supposed to be paid in May however payments was not made due to an error on thei IT side, than she said as soon as its resolved they will give me a call, they didnt , I gave them a call today 11/06/2025. The lady I spoke to today rude and insensitive she than tells me two(2) payments has been made for May and June. mind you, May 2025 has been debited on my side June will be debited as well. From which money guys this is money for my kids to have food, im struggling by im insured with Hollard but when they take the premiums they do it without a fail. when I ask the details how long will I be covered for. I asked if I can have some thing in writting, the lady tells me to speak to my bank, I than call my bank, my bank is asking questions I dont have answers too. when I call back Hollard. they just took my number and said they will call me back. no call from them for feedback whatsever. this is not on one is dealing with loss of Income than have to deal with stress of claiming I regret taking up insurance with Hollard insurance honestly. IM SO HURT AND DISAPPOINTED AS WELL AS MY KIDS WHO ARE MOSTLY SUFFERING FROM THIS INSENSITIVE ACTION FROM HOLLAD INSURANCE !!!!!!!!!!!!!!!!!!!!