Looting our hard earned money

I Really dont know where to start with Hollard, its been 3 months since i claimed for Funeral death claim but till this day i call everyday and every consultants says the same thing that the department is still assessing my claim and they will send an email to this department , sad part is we have once again lost another family member due to floods but still even that claim hasnt been paid .its saddening how a big company is exploiting our people like this , still debiting our hard earned money in these conditions yet they dont pay anything. How do these people sleep at night doing what they are doing on a daily basis. you promise people a dignified funeral pay out. atleast tell us that you are bankrupt so we will go to other insurances .yesterday they still debited my account but no delivery on their promise . this is a ******** offense to be honest because they are robbing us in daylight , yet they will only reply with saying "your issue will be resolved " then total silence.. Hollard is taking advantage and its sad , very very sad .heres my policy number ***3 and lets see what they will do ..its inhuman what you are doing