LITERALLY IN TEARS !!!!

I have had it up to my grit with Hollard Insurance and had to resort to Hellopeter to make every one see exactly what I am going through. Last year I was unfortunate to get retrenched and sent through my Edcon claim to Hollard. The Claims handler at the time assured me that although I was not contributing UIF , my claim would still be processed if I got a police affidavit sent with my claim, which I duly did. I sent through my claim on the 03-08-15, and my claim has still not been processed! Each time I call , they advise that they are unable to reach my previous employer to confirm employment , BUT, they only tried ONCE and that was last year. That is so unfair! time is going and I am getting hounded for payment. <br> <br> The agents keep me waiting for answers on the line, they never return my calls and they have never contacted my prev.employer to date, so I had to go2 the employer having to send through a certificate of employment to them. Today I also made a call , but I was given the same excuses that the matter would be escalated. I have been getting this answer for months now. I am disturbed with this poor customer service from Hollard & understand why others complain too! pls help