FM
Felicia M
1 reviews | Active since Feb 2026
11 Feb 2026, 10:31
Life insurance not paid out in time
I submitted all required documents on Tuesday and get a call on Thursday to tell me that they investigating funeral polour so I will get paid within 7 working days. And I find it so unfair as my premium are up to date and correct documents to claim submited instead of sorting my payment they telling me about funeral polour. Hollard paid me on Saturday after funeral.
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
11 Feb 2026, 10:37Hello Felicia M.
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply11 Feb 2026, 10:37
Official
Hello Felicia M.
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologies that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
11 Feb 2026, 12:54Hello Ms. Mukwevho
Thank you for being patient and giving us the opportunity to resolve your complaint. Our Complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our Complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply11 Feb 2026, 12:54
Official
Hello Ms. Mukwevho
Thank you for being patient and giving us the opportunity to resolve your complaint. Our Complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Our Complaints consultant informed us that your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team