RM
Reginald M
1 reviews | Active since Dec 2018
05 Dec 2018, 13:30
Life Insurance claim not paid despite submitting all documents required
My wife had a policy with Old Mutual and an agent sold her the MTM scheme whereby policies of Hollard, Old Mutual and other Life insurance companies were brought under one umbrella and the client would pay one instalment. As part of this scheme, my wife transferred from Old Mutual to Hollard Life while keeping her waiting period from Old Mutual. On filing her claim, Hollard requested to have a policy schedule sent from Old Mutual. After 4 months i finally got the policy schedule from Old Mutual. When I approached Hollard Life with the policy schedule they could not verify my wife's policy and documents. They then promised to phone back but from 29/12/2018 to date 05/12/2018 they have not phoned back.
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Replies (2)
Hollard Life's replyOfficial
06 Dec 2018, 09:54Hello Reginald Mudunge
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your complaint.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your complaint.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply06 Dec 2018, 09:54
Official
Hello Reginald Mudunge
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your complaint.
Kind Regards
Lynne Lawrence
***
Thank you for contacting us.
I am sorry your experience prompted you to contact us with a complaint.
Our team will be in contact with you regarding your complaint.
Kind Regards
Lynne Lawrence
***
RM
Reginald M's updateReviewer Update
18 Jan 2019, 09:57Hello Lynne,
Unfortunately, I have not recived a resolution to my query.
This was your response:
Hello Mudunge
Hollard Complaint Reference: HOL-36539-12 18
Kindly note that we have discussed the matter with our claims division and they have advised us as follows regarding this claim:
They need proof of previous insurance and cancellation of that cover to reconsider the claim.
May you kindly please provide us with the above information so we can reassess the claim.
Kind Regards
Hollard Intermediated Business Complaints Team
And I did send you this proof of previous insurance and cancellation of that cover :
Dear Sir/Madam,
Please find attached the policy schedule from Old mutual. If this is not definite please be more specific about what you need from Old Mutual.
Regards,
Reginald Mudunge
And again you have not come back to me?
I have lodged a complaint with the Long-term Insurance ombudsman because it is now 11 months since I lodged this claim.
Regards
Reginald Mudunge
RM
Reginald M's update18 Jan 2019, 09:57
Reviewer Update
Hello Lynne,
Unfortunately, I have not recived a resolution to my query.
This was your response:
Hello Mudunge
Hollard Complaint Reference: HOL-36539-12 18
Kindly note that we have discussed the matter with our claims division and they have advised us as follows regarding this claim:
They need proof of previous insurance and cancellation of that cover to reconsider the claim.
May you kindly please provide us with the above information so we can reassess the claim.
Kind Regards
Hollard Intermediated Business Complaints Team
And I did send you this proof of previous insurance and cancellation of that cover :
Dear Sir/Madam,
Please find attached the policy schedule from Old mutual. If this is not definite please be more specific about what you need from Old Mutual.
Regards,
Reginald Mudunge
And again you have not come back to me?
I have lodged a complaint with the Long-term Insurance ombudsman because it is now 11 months since I lodged this claim.
Regards
Reginald Mudunge