CO
Carolina O
1 reviews | Active since Aug 2009
30 Nov 2015, 18:55
Legal Cover
I took out funeral cover 3 months ago. Much to my suprise, HOLLARD!!! decided I need Legal Cover!!!R230 was deducted of my bank account on the 30th!!! I DID NOT SIGN UP FOR LEGAL COVER!!! THEY ARE *******!!!!! THEY ARE ********!!! I had to go into the bank and reverse my money. I have to pay the costs for the reversal! I WANT THE RESPONSIBLE PERSON FIRED!!! never ever do businness with hollard!! once they have your banking details, they just deduct money from your account as THEY WISH!!!
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Hollard Life's replyOfficial
01 Dec 2015, 10:18Hello CarlienCO,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
kind Regards
Lynne Lawrence
***
Hollard Life's reply01 Dec 2015, 10:18
Official
Hello CarlienCO,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
kind Regards
Lynne Lawrence
***