Left stranded

@Hollard I am really broken and disappointed by your service. My dad passed away on the 9th of February, I submitted my claim on the 10th of February but according to your call center agents you only received it on the 11th of February. When I took up the policy I was promised payment within 24 to 48hrs Today it's the 16th of February, I still haven't received my benefit. I buried my dad on the 13th. Almost daily, I get calls from your agents asking me to update/replace my dad with someone and yet I haven't even received my payment. Covid-19 has been around in SA for close to a year now. You should have processes in place to ensure that claims are submitted on time. I had to take up a loan to burry my father and now I am left with debt and a broken heart Your service is absolutely pathetic to say the least.