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VA
Viana Adams-Demingo

1 reviews | Active since Jul 2021

26 Jun 2025, 10:47

late pay out of claim

Policy number : ***0

I have submitted a claim almost 72hours ago with no pay out yet. The Policy claims that money will be paid out within 48 hours maximum. Also the customer service is very poor and consultants does not help much . There is no escalation taking place and there seems to be a no care attitude from consultants. Such policies should be treated as urgent . Numerous emails sent without any response.

0
Replies (3)
VA
Viana Adams-Demingo's update26 Jun 2025, 10:34
Reviewer Update
I have just spoken to a consultant again and they only said now almost 72 hours later that they will send an email to authorise payment. After the payment money will take time to reflect which means that I may still wait another day. This is unacceptable. If I had to pay the funeral proceedings and services this wouldve been a disaster. Good I had family to assist . I hope they take note of this.
Hollard Life
Hollard Life's reply26 Jun 2025, 15:12
Official
Hello Viana
We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

We are busy looking into your claim and what went wrong. We will engage with you within five working days.

Kind regards,
Social Resolutions Team
Hollard Life
Hollard Life's reply30 Jun 2025, 10:28
Official
Hello Viana

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team