lapsed policy

Good Day,<br> I have noticed that hollard did not debit my account and i would like to know why as there were funds in my account, i have sent an email to find out and the response i got was that my policy has lapsed, i was not ever advised that they did not get the premeum and i have my bank statement as proof, the hollard customer service numbers do not get through to consultants, i would like this to be treated as a matter of urgency.<br> hollard must tell me why the policy lapsed and when, i would like to know why they were not incontact with me and how long does it take for the policy to lapse. I demand urgent response <br> <br> i would like my policy to be reactivated as soon as possible as i have been paying for the whole year.