Lapsed Policies

I've got three policy with Hollard the others are from 1999 or 2000. This year I have faced the problem of paying my policy I called in to find out how much is outstanding I was told that my policies lapsed and I request to be reinstated which they did and I was given amount to pay . On the 31/03 I have paid 849.40 *** 605.22 and ***.18 (***6) and proof of payment was sent to *** , When I called in I was told that some of my policy has lapsed and the other one they didn't receive the payment it seems like they can't assist me because I want to know how much still need to be pay in order to make my policy up to date , the other consultant told me that the other policy was lapsed and re instated and they cant reinstate again but will log the query so that they can assist me and they will call me back, every time I'm the one who call in regarding my policy every time , I have received call on the 13/6 and the consultant was very inpatient I couldn't talk that time because I was in court and she told me that she can't call me again I had to call Hollard myself , which I did and I get the other guy by the name of Sello , he doesn't have good customer service we were shouting each other on the phone instead assisting me with my problem he keeps on telling me that I was called and informed that my policy will lapsed in April and I deny that several time we fight with him because he didn't want to listen or understand my frustration on this policies , he said he will log the query and I will be called back but our conversation didn't end well because of his bad customer service. Policy ***6 when I make payment I have missed one number and he told me that its lapsed so I said to him I have send though pop can they fix it and let me know how much is outstanding he was so rude , some of the policies I have came long way ago I can't allow them to be lapsed after more than 20years still paying he really annoyed me. What I am asking is policies to be fixed and let me know how much I need to pay because there was no communication from Hollard except the message that I have received on the 31/05 for policy ***-2 424.70 regarding payment method , amount to be pay and date of the payment was June nothing saying my policy is at risk , when I check now policy lapsed.