Lacking common thinking sense

I spoke to 2 consultants today and refused to speak to a third. The third person insists on helping me and will not transfer me to management or give me a phone number. I dropped the call and emailed instead. Frustrated that they cannot take my new bank details because this life cover is for my mum who is my dependant and not able to help herself. I have paid for this insurance for years. The last time I had a ridiculous conversation about how I can't be the beneficiary of my funeral cover.. please change this to new information. Imbeciles. Glad I won't deal with them when I die.