Lack of service and ownership

I find that hollard insurance or Funeral is just a ****, twice now we have had claims 4 years apart and every time hollard has lack of communication. We are waiting a week now to get our funeral claim captured on the system after I have escalated this matter twice now, once again no response from hollard lack of agency from a service provider with no service to its clients. I have quite a few reference numbers and call that hollard can review. You false advertising and your service does not even live up to standard you claim. After we have been with hollard for more than 10 years and this is the service we receiving wow. The sad part is that you cannot even get you 10+ years of debit orders back for nonsense service.