Lack of response

I submitted a website query on 6 June 2023. Received an automated response and nothing further. The same occurred on 12/13/15/19 June and 7 July. Automated responses received but nothing else despite the response promising contact within 24 hours. On 14 July I messaged Hollard on Facebook. Automated response asking for details, and nothing further.

What is the point of offering the facility to submit queries / complaints on the website when no-one bothers to respond?