Lack of knowledge of the policy.

I signed up for a funeral policy with Holland telephonically and was advised that my 3 years old daughter will be covered for a R20 000 cover, however after months when I requested to update my details and enquired about my contract they now changed the statement and said that my daughter will be covered for only R10. 000.

I requested for a call record of the previous call and they conducted their investigation within the company got a call from a lady forgot her name, only to get back to me admitted that I was right the consultant advised my daughter will be covered for R20. 000 said they provided wrong information the is nothing they can do, if i want to cancel the policy I can go ahead, not even a single accountability was taken for being provided with false information for their *********** consultant who clearly have no knowledge of the service they provide, after paying my policy for months or more than a year without missing any payment paying for a service sold to me this is the response they gave me. I'm so disappointed and angry for the bad service of this company.