Lack of empathy and Compassion

I am really really saddened by the way Hollard is managing my claim. I claimed on the 19th and till today have not received a single phone call from them. Every time I call there is something else missing. The lack of interest and compassion from staff is shocking and no one is able to assist. My mom's funeral is tomorrow and the policy which is supposed to assist me is just not paying out. I cannot believe that after paying for years this is the treatment you receive when you actually need them the most. I worked with clientele before and they literally assisted me on the same day. You have a thing or two to learn from a company far smaller then you. I am seriously disappointed