Lack of Customer Service at Hollard life insurance

I am absolutely disgusted with the customer service or lack thereof received from Hollard. I submitted a death claim on 26 Feb 2021 already and have still not received any feedback. When I followed up 8 March, i was told to submit a complaint via email to *** which I did and they promise to get back to you within 10 working days. I followed up last week again and was told that everything re: the claim was being finalised that same day and that they would send an sms as confirmation that very same day. Today ive already tried to get through to the Edcon division for Hollard funeral claims and have been put on hold of 30 to 40 minutes at a time, after the 1st call i was cut off after 40 minutes, then on my second call after holding for quite some time I was transferred to reception. The receptionist tried to divert my call back to them but said she had no luck. After trying to divert my call a few times, she cut me off. How hard is it to get a reply. I even went as far as resubmitting the claim via their Wattsapp option last week after trying to get someone to assist me but still no feedback. I must say i submitted a claim with Liberty on 26 Feb as well and they confirmed everything within 3 working days. So Hollard is definitely not up there with delivering a good service.