NG
Ntombi G
1 reviews | Active since Nov 2021
29 Nov 2021, 09:06
Lack of customer service and bad service
I have been liaising with Hollard life since August 2021 requesting a tax certificate and I have not received any positive response until today. I have been sent back and forth every single month without fail being advised the same thing over and over again. I have not had any other option but to utilize this public platform.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
29 Nov 2021, 14:43Hello Ntombi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply29 Nov 2021, 14:43
Official
Hello Ntombi
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
NG
Ntombi G's updateReviewer Update
29 Nov 2021, 14:51Thank you for your response.
NG
Ntombi G's update29 Nov 2021, 14:51
Reviewer Update
Thank you for your response.
Hollard Life's replyOfficial
30 Nov 2021, 13:09Hello Ntombi
Thank you for being patient and giving us the opportunity to resolve your complaint. The estate certificate and proof of payment has been emailed to the email address on record.
Contact us for any future concerns or compliments.
Kind regards,
Escalated Complaints Team
Hollard Life's reply30 Nov 2021, 13:09
Official
Hello Ntombi
Thank you for being patient and giving us the opportunity to resolve your complaint. The estate certificate and proof of payment has been emailed to the email address on record.
Contact us for any future concerns or compliments.
Kind regards,
Escalated Complaints Team