Lack of communication

On the 26th of November I sent through a claim form and all supporting documents for a funeral policy.<br> I have yet to be called by Hollard to get any feedback. Since the 26th of November I have called them back at least 4 times. Each time I get told that someone is assessing the claims and they should get back to me. I am still waiting.<br> This company does not bother communicating with its clients whatsoever. I was told by one of the consultants when I called on the 07th December that I was sent a sms on the 03rd of December that I should be contacted with 24hrs of receiving the sms. I am still waiting to be called. As I type this complaint out, I am still holding on for someone to assist me. This is very bad service from a company that debits my account every month I have not once skipped a premium, but when it comes to a time when you need them, they fall back very quickly. This is unacceptable service.<br> When I spoke to a senior consultant, by the name of Kashia Chauke she told me that the claim had been allocated to an assessor by the name of Mantsi Kekana on the 03rd December. According to Kashia, the assessor reports to Dhiresh Mudai. Mantsi Kekana has done no follow ups.