Lack of ANY communication as requested by client.

I took out cover on my life for in the event of death my two sons and minor daughter will have capitl to at least allow the appointed godmother to be able to see to their needs. During COVID I struggled to make premiums work but by the grace of God I did and policy remained in place. After COVID I called them and explained that I am getting business back to normal soon and will supply a bank account number for regular debit order but till such time I will pay 6 months at a time to ensure income for my children in the event of my death. This policy now has lapsed, so NEW commission, NEW cost, NEW all - just making money and NOT INTERESTED IN THE CLIENT OR INDUIVIDUAL.