SM
Sphesihle M
1 reviews | Active since Nov 2018
03 Aug 2021, 07:49
Kaizer Chiefs Funeral Claim
Extremely disgruntled by the level of rudeness and lack of empathy by one of your useless consultants who showed no interest in assisting me my query. It is very unfortunate that you people hire such miserable people with not interest helping people and doing their job. I am ****ed by the way she talked to me.
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Hollard Life's replyOfficial
04 Aug 2021, 12:51 Hello Sphesihle
We apologise for the poor service you experience by one of our agents, which led to you reaching out to Hellopeter with a complaint.
A request has been made with our service team to retrieve the call between you and the agent to address the way you call was handled.
We value your feedback as it allows us to continuously improve the service we strive to deliver to our customers.
Regards
Hollard Complaints Management
We apologise for the poor service you experience by one of our agents, which led to you reaching out to Hellopeter with a complaint.
A request has been made with our service team to retrieve the call between you and the agent to address the way you call was handled.
We value your feedback as it allows us to continuously improve the service we strive to deliver to our customers.
Regards
Hollard Complaints Management
Hollard Life's reply04 Aug 2021, 12:51
Official
Hello Sphesihle
We apologise for the poor service you experience by one of our agents, which led to you reaching out to Hellopeter with a complaint.
A request has been made with our service team to retrieve the call between you and the agent to address the way you call was handled.
We value your feedback as it allows us to continuously improve the service we strive to deliver to our customers.
Regards
Hollard Complaints Management
We apologise for the poor service you experience by one of our agents, which led to you reaching out to Hellopeter with a complaint.
A request has been made with our service team to retrieve the call between you and the agent to address the way you call was handled.
We value your feedback as it allows us to continuously improve the service we strive to deliver to our customers.
Regards
Hollard Complaints Management