Kaizer Chief Funeral Policy Compliant

Complaint sent to the complaints department on the 28th of October 2021. To date no response received. It is shocking that a big reputable company like Hollard can just decide to cancel a pensioners funeral policy without any notice . They refuse to provide proof of communication sent that the policy had lapsed or to provide a statement indicating how long the account was in arrears. They provided the policy holder with bank details to make the direct deposits months after the policy allegedly has lapsed . Today they have the audacity to refund the client the subscriptions paid via direct deposit without informing the customer . This matter will definitely be escalated if no response is received .