Kaiser Chiefs Hollard Funeral Plan

On the 3rd of September 2018 i logged a claim for funeral policy i have with Kaiser Chiefs Hollard funeral plan. I emailed all my required documents to Hollard on the 5th of September 2018. On the 6th I phoned to enquire if Hollard had received all required documents. I was assured by your Call Centre Agent that all is in order and I will be receiving the payment before 7th September. I have not received and payment or correspondence from Hollard since the 6th of September. Your service is pathetic and you have not assisted me anyway during this period of me losing my mom. I had to make a loan to bury my mother on the 15th of September 2018. My claim was only resolved and paid out on the 12th of September 2018, a week later. Your service is poor and i will not recommend Hollard to anyone.