sD
shadrack D
1 reviews | Active since Jun 2019
05 Sept 2024, 08:16
Kaak service
If there was a 0 star rating I would have easily rated this company that. My mother who has an insurance With Hollard submitted a claim for her sister who resided in Port Elizabeth and she was told at the branch to go and submit a claim in PE, so what's the actual use of different branches for your company nation wide? You guys should just close other branches and start operating in one province only. If I have insured my extended who happens to stay in a different province than mine please make it make sense why should I go to another province to register an official claim when there's a nearest branch near me? Am so disappointed in a 'So called big company' like yours.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Life's replyOfficial
05 Sept 2024, 09:08Hello Shadrack D
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the following information :
Full name on policy:
ID number/ policy number:
Contact number:
Email address:
Policy type/ where the policy was taken out.
Kind regards,
Social Resolutions Team
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the following information :
Full name on policy:
ID number/ policy number:
Contact number:
Email address:
Policy type/ where the policy was taken out.
Kind regards,
Social Resolutions Team
Hollard Life's reply05 Sept 2024, 09:08
Official
Hello Shadrack D
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the following information :
Full name on policy:
ID number/ policy number:
Contact number:
Email address:
Policy type/ where the policy was taken out.
Kind regards,
Social Resolutions Team
Dealing with loss is never easy. We are sharing in your sadness with the loss of your loved one.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the following information :
Full name on policy:
ID number/ policy number:
Contact number:
Email address:
Policy type/ where the policy was taken out.
Kind regards,
Social Resolutions Team
sD
shadrack D's updateReviewer Update
05 Sept 2024, 09:32Good day
Trust you are well.
Please see below the information which you have requested and oi trust they suffice.
Full name on the policy : Mohanua Martha Mo***eng
ID number/policy number : ***
Contact number : ***
Email address : ***
Policy type/where the policy was taken out : The policy was taken at the PEP store
Please note that i have used my email address since my mother is not technologically inclined.
Should there be any further information required you may inform me and i will intervene accordingly.
Trust all is in order.
Best regards
Shadrack Dlomo
Trust you are well.
Please see below the information which you have requested and oi trust they suffice.
Full name on the policy : Mohanua Martha Mo***eng
ID number/policy number : ***
Contact number : ***
Email address : ***
Policy type/where the policy was taken out : The policy was taken at the PEP store
Please note that i have used my email address since my mother is not technologically inclined.
Should there be any further information required you may inform me and i will intervene accordingly.
Trust all is in order.
Best regards
Shadrack Dlomo
sD
shadrack D's update05 Sept 2024, 09:32
Reviewer Update
Good day
Trust you are well.
Please see below the information which you have requested and oi trust they suffice.
Full name on the policy : Mohanua Martha Mo***eng
ID number/policy number : ***
Contact number : ***
Email address : ***
Policy type/where the policy was taken out : The policy was taken at the PEP store
Please note that i have used my email address since my mother is not technologically inclined.
Should there be any further information required you may inform me and i will intervene accordingly.
Trust all is in order.
Best regards
Shadrack Dlomo
Trust you are well.
Please see below the information which you have requested and oi trust they suffice.
Full name on the policy : Mohanua Martha Mo***eng
ID number/policy number : ***
Contact number : ***
Email address : ***
Policy type/where the policy was taken out : The policy was taken at the PEP store
Please note that i have used my email address since my mother is not technologically inclined.
Should there be any further information required you may inform me and i will intervene accordingly.
Trust all is in order.
Best regards
Shadrack Dlomo
Hollard Life's replyOfficial
05 Sept 2024, 10:19Hello Shadrack D
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our Partner TBFS claim team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our Partner TBFS claim team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply05 Sept 2024, 10:19
Official
Hello Shadrack D
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our Partner TBFS claim team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our Partner TBFS claim team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
11 Sept 2024, 13:01Hello Shadrack D
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been registered. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been registered. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply11 Sept 2024, 13:01
Official
Hello Shadrack D
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been registered. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim has been registered. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team