JA
Ja A
1 reviews | Active since Feb 2018
17 Feb 2021, 15:20
Jowelda Abrahams
I have submitted a funereal claim on the 29 January 2021 . I have been to the walk in center where the agent could not assist . This policy is with Edgards VIP Club ,Edgars has sent an email to Hollard confirming it is an active account . To date no one from Hollard is responding . I have been holding their call center whereby I just get cut off .
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Hollard Life's replyOfficial
17 Feb 2021, 15:55Hello Jowelda
Thank you for bringing this matter to our attention. Our sincere condolences for the loss of your loved one.
We are sorry for the poor service you received. The matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Thank you for bringing this matter to our attention. Our sincere condolences for the loss of your loved one.
We are sorry for the poor service you received. The matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Hollard Life's reply17 Feb 2021, 15:55
Official
Hello Jowelda
Thank you for bringing this matter to our attention. Our sincere condolences for the loss of your loved one.
We are sorry for the poor service you received. The matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team
Thank you for bringing this matter to our attention. Our sincere condolences for the loss of your loved one.
We are sorry for the poor service you received. The matter has been escalated to our Customer Resolutions Team for urgent action. Our agents will be in contact with you to confirm next steps.
Kind Regards
Hollard complaints team