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mmaphuti M
1 reviews | Active since Dec 2013
18 Nov 2021, 08:23
Joke of a policy
I purchased a funeral policy with hollard in August. Only to request the policy document in November. It was shocking that what I found on the document is not what we agreed upon on the phone. The birth dates are wrong. It's a mess of the document. the payout amounts are less than what we agreed upon. Hollard sold me a sweet nothing. I cancelled my then proffessional policy document with descent cover amounts for a joke of a policy. I need my recording ASAP.
Helpful (0)
Replies (8)0
Replies (8)
Hollard Life's replyOfficial
18 Nov 2021, 09:53Hello Mmaphuti
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply18 Nov 2021, 09:53
Official
Hello Mmaphuti
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
mM
mmaphuti M's updateReviewer Update
22 Nov 2021, 12:18There is no response. I requested also a copy of my recording a week ago. Still no response.
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mmaphuti M's update22 Nov 2021, 12:18
Reviewer Update
There is no response. I requested also a copy of my recording a week ago. Still no response.
Hollard Life's replyOfficial
22 Nov 2021, 13:10Hello Mmaphuti
We apologise for the length of time it is taking to resolve your matter and assure you that we have requested the call recording.
We will provide you with feedback once we have completed our investigation regarding the incorrect information that has been captured on your policy.
Kind Regards
Escalated Complaints Team
We apologise for the length of time it is taking to resolve your matter and assure you that we have requested the call recording.
We will provide you with feedback once we have completed our investigation regarding the incorrect information that has been captured on your policy.
Kind Regards
Escalated Complaints Team
Hollard Life's reply22 Nov 2021, 13:10
Official
Hello Mmaphuti
We apologise for the length of time it is taking to resolve your matter and assure you that we have requested the call recording.
We will provide you with feedback once we have completed our investigation regarding the incorrect information that has been captured on your policy.
Kind Regards
Escalated Complaints Team
We apologise for the length of time it is taking to resolve your matter and assure you that we have requested the call recording.
We will provide you with feedback once we have completed our investigation regarding the incorrect information that has been captured on your policy.
Kind Regards
Escalated Complaints Team
mM
mmaphuti M's updateReviewer Update
22 Nov 2021, 13:46Noted
mM
mmaphuti M's update22 Nov 2021, 13:46
Reviewer Update
Noted
Hollard Life's replyOfficial
24 Nov 2021, 16:08Hello Mmaphuti
We are still in the process of retrieving the sales call recording, please accept our apologies for the delay. We assure you that we are attending to your matter.
Kind Regards
Escalated Complaints Team
We are still in the process of retrieving the sales call recording, please accept our apologies for the delay. We assure you that we are attending to your matter.
Kind Regards
Escalated Complaints Team
Hollard Life's reply24 Nov 2021, 16:08
Official
Hello Mmaphuti
We are still in the process of retrieving the sales call recording, please accept our apologies for the delay. We assure you that we are attending to your matter.
Kind Regards
Escalated Complaints Team
We are still in the process of retrieving the sales call recording, please accept our apologies for the delay. We assure you that we are attending to your matter.
Kind Regards
Escalated Complaints Team
mM
mmaphuti M's updateReviewer Update
29 Nov 2021, 17:52It is frustrating to realise that throughout this time Hollard is taking to give me anyform of feedback I'm not covered as the information on my contract is incorrect and monthly premium is being collected from me. I'm continuously being wronged.
mM
mmaphuti M's update29 Nov 2021, 17:52
Reviewer Update
It is frustrating to realise that throughout this time Hollard is taking to give me anyform of feedback I'm not covered as the information on my contract is incorrect and monthly premium is being collected from me. I'm continuously being wronged.
Hollard Life's replyOfficial
30 Nov 2021, 11:09Hello Mmaphuti
We are sorry for the length of time it is taking to resolve your matter and assure you that we are looking into it. We have received the sales call recording and are busy verifying the information given in the recording. A copy of the sales call recording will be sent to you by close of business.
We will also arrange for one of our consultants to call you to make the necessary amendments.
Kind Regards
Escalated Complaints Team
We are sorry for the length of time it is taking to resolve your matter and assure you that we are looking into it. We have received the sales call recording and are busy verifying the information given in the recording. A copy of the sales call recording will be sent to you by close of business.
We will also arrange for one of our consultants to call you to make the necessary amendments.
Kind Regards
Escalated Complaints Team
Hollard Life's reply30 Nov 2021, 11:09
Official
Hello Mmaphuti
We are sorry for the length of time it is taking to resolve your matter and assure you that we are looking into it. We have received the sales call recording and are busy verifying the information given in the recording. A copy of the sales call recording will be sent to you by close of business.
We will also arrange for one of our consultants to call you to make the necessary amendments.
Kind Regards
Escalated Complaints Team
We are sorry for the length of time it is taking to resolve your matter and assure you that we are looking into it. We have received the sales call recording and are busy verifying the information given in the recording. A copy of the sales call recording will be sent to you by close of business.
We will also arrange for one of our consultants to call you to make the necessary amendments.
Kind Regards
Escalated Complaints Team
mM
mmaphuti M's updateReviewer Update
30 Nov 2021, 15:36After listening to the recording I'm even more disappointed. I'm looking forward to what the solution is going to be.
mM
mmaphuti M's update30 Nov 2021, 15:36
Reviewer Update
After listening to the recording I'm even more disappointed. I'm looking forward to what the solution is going to be.