VG
Valencia G
1 reviews | Active since Sept 2018
22 Jul 2021, 11:00
Jet Family Funeral plan
i have a Jet hospital cash back plan with Hollard ,took it out in 2015, five years later i was suppose to get 20%of my premiums back whether you claim of not,, now that i check the letter that was issued to me on 15th September 2015, welcome letter , if after reading it , i realize i never received any thing from Hollard and that is just the beginning. this morning the agent while i asking for assist she kept quite and drop the call with out any assist,, PEOPLE THIS IS OUR MINEY WE PAYING TO YOU TO GET THIS BAD SERVICE NO MAN COME ON.
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Replies (4)VG
Valencia G's updateReviewer Update
22 Jul 2021, 11:35 WAS INFORMED A FEW MONTHS BACK THAT THIS COMPANY IUA ,NOT SURE WHO THEY ARE NOW PAYING OUT CLAIMS THAT ARE MADE TO HOLLARD.I ASK FOR A CLIAM FROM IN MARCH NO -RESPONSE , I SEND A NOTHER REQEUST IN IN JUNE , 22, NOTHING INSTEAD THEY SEND ME MAILS TO RATE THERE SERVICES, WHAT SERVICE,ON THE 22JULY I RECEIVE A MAILS ,SMS AND CALL , WHICH I DID NOT ANSWER oops sorry , CALLED BACK , THE AGENT Anastasia Kesaven ANSWERD , RAISED HER VOICE AT ME AND DROP THE CALL. Girl not trying to take your job from you, but you could have handle this better. you not The problem , the company you work for is .She send me the claim form and her name was on the mail. My problem is firstly people work from home they send you a form to print and full in by hand , GOSH... i have claimed from Hollard i think about 3 times , easy fast , full in the form send , funds received . OW WITH IUA WHAT EVER,, THEY SEND ME 7 PAGES,,FIRST I HAVE TO GO TO THE HOSPITAL CHBAHOSPITAL GOVERMENT HOSPITAL , WHICK I NOTN SURE IF THIS COMPANY IS FRM SA, WITH COVID - DELTA YOU NOT ALLOWED IN WITH OUT A APPIONTMENT , DOCTOR DONT HAVE CONSULTING ROOMS,, GOSH.. THE 7 PAGES THEY SEND ME THE QUESTION , I AM CLAIMING FUNDS I PAY TO YOU ANS SAVE WITH HOLLARD TO OVER EXPENSES WHEN ONE OF MY FAMILY MEMEBER IS IN HOSIPTAL. YOU ASK ME TO GO GET MEDIACL RECORD, AFTER I SEND YOU ALL I HAVE, DOCTOR MUST STAMP THE THING, I WILL SEND YOU THE FORM HOLLARD ASK ME TO FULL IN, SISNCE THE MAIL YOU SEND SIAD NOTHING ON MY POLICY WILL CHANGE, THE ONLY QUESTION ON THAT FORM THAT I DONT SEE YOU ASK IF THE PERSON CAN HAVE ***S, YOU ASK -ON PAGE 6 ACTIVITY-WALKING BENDINGCOMMUNICATION,READING,MANUAL DEXTERITY,WASHING CAN THE PERSON WASH IN A BATH OR SHOWER..DRESSING,,FEEDING,TOILET USE - YOU FORGT TO ADD WHO HOLDING IT..AND CAN THE PERSON USE THIS PRIVATE PART FOR ANY THING.I PAY MONEY EVER MONTH ..I HAVE SEND ALL THE REPORT - DISCHARGE FROM WHY DO YOU NEED ALL THIS **** AND PLEASE I NEED YOU TO CONTACT THE HOSPITAL AND GET A STAMP..FROM HER I SENDING THIS TO CLIENTELE LEGAL,OMBUSMAN AND HOLLARD. I PAY YOU I NEED MY PAY BACK- 24 HOURS, I HAVE HE NORAML CLIAM FROM HOLLARD I FULL THAT IN AND SEND , NOT TAKING YOUR **** IUA , DONT KNOW YOU..
VG
Valencia G's update22 Jul 2021, 11:35
Reviewer Update
WAS INFORMED A FEW MONTHS BACK THAT THIS COMPANY IUA ,NOT SURE WHO THEY ARE NOW PAYING OUT CLAIMS THAT ARE MADE TO HOLLARD.I ASK FOR A CLIAM FROM IN MARCH NO -RESPONSE , I SEND A NOTHER REQEUST IN IN JUNE , 22, NOTHING INSTEAD THEY SEND ME MAILS TO RATE THERE SERVICES, WHAT SERVICE,ON THE 22JULY I RECEIVE A MAILS ,SMS AND CALL , WHICH I DID NOT ANSWER oops sorry , CALLED BACK , THE AGENT Anastasia Kesaven ANSWERD , RAISED HER VOICE AT ME AND DROP THE CALL. Girl not trying to take your job from you, but you could have handle this better. you not The problem , the company you work for is .She send me the claim form and her name was on the mail. My problem is firstly people work from home they send you a form to print and full in by hand , GOSH... i have claimed from Hollard i think about 3 times , easy fast , full in the form send , funds received . OW WITH IUA WHAT EVER,, THEY SEND ME 7 PAGES,,FIRST I HAVE TO GO TO THE HOSPITAL CHBAHOSPITAL GOVERMENT HOSPITAL , WHICK I NOTN SURE IF THIS COMPANY IS FRM SA, WITH COVID - DELTA YOU NOT ALLOWED IN WITH OUT A APPIONTMENT , DOCTOR DONT HAVE CONSULTING ROOMS,, GOSH.. THE 7 PAGES THEY SEND ME THE QUESTION , I AM CLAIMING FUNDS I PAY TO YOU ANS SAVE WITH HOLLARD TO OVER EXPENSES WHEN ONE OF MY FAMILY MEMEBER IS IN HOSIPTAL. YOU ASK ME TO GO GET MEDIACL RECORD, AFTER I SEND YOU ALL I HAVE, DOCTOR MUST STAMP THE THING, I WILL SEND YOU THE FORM HOLLARD ASK ME TO FULL IN, SISNCE THE MAIL YOU SEND SIAD NOTHING ON MY POLICY WILL CHANGE, THE ONLY QUESTION ON THAT FORM THAT I DONT SEE YOU ASK IF THE PERSON CAN HAVE ***S, YOU ASK -ON PAGE 6 ACTIVITY-WALKING BENDINGCOMMUNICATION,READING,MANUAL DEXTERITY,WASHING CAN THE PERSON WASH IN A BATH OR SHOWER..DRESSING,,FEEDING,TOILET USE - YOU FORGT TO ADD WHO HOLDING IT..AND CAN THE PERSON USE THIS PRIVATE PART FOR ANY THING.I PAY MONEY EVER MONTH ..I HAVE SEND ALL THE REPORT - DISCHARGE FROM WHY DO YOU NEED ALL THIS **** AND PLEASE I NEED YOU TO CONTACT THE HOSPITAL AND GET A STAMP..FROM HER I SENDING THIS TO CLIENTELE LEGAL,OMBUSMAN AND HOLLARD. I PAY YOU I NEED MY PAY BACK- 24 HOURS, I HAVE HE NORAML CLIAM FROM HOLLARD I FULL THAT IN AND SEND , NOT TAKING YOUR **** IUA , DONT KNOW YOU..
VG
Valencia G's updateReviewer Update
22 Jul 2021, 11:39HOLLARD SEND A MAIL TO ADVISE THAT IUA WILL TAKE OVER THE CLAIMS AND NOT IN YOU POLICY WILL CHANGE , YET THER CLAIM FORM HAS COMPLETE CHANGE AND THEY ASK FOR IMPOSSIBLE STUFF, I HAVE BITH CLAIMS FORM. | This is an important message to all Jet Account Protection Plan and Life Insurance policyholders
| Dear Policyholder
| This is an important notice about your Account Protection Plan and/or Life Insurance policy/ies (“your Policy/Policies”) which were offered to you as you are a Jet store customer, underwritten by Hollard Life Assurance Company Limited (“Hollard”).
From 1 July 2021, the claims administration functions for your Policy/Policies will be transferred from Hollard Life Solutions to a different claims administrator, IUA Business Solutions (Pty) Ltd (“IUA”). IUA is an authorised financial services provider and Hollard has appointed IUA to administer the claims under Your Policy/Policies.
| It is important for you to note the following about this change:
| Your benefits are not changing Your premium amount will stay the same Your policy exclusions will stay the same All other terms and conditions of Your Policy/Policies will stay the same Hollard is still the insurer of Your Policy/Policies You must continue to pay your premiums which are billed to your Jet account
| The only impact on you is that IUA will be doing the claims administration on Your Policy/Policies. If you are unhappy about this change, you may cancel Your Policy/Policies within 31-days from the date that you receive this letter, and if you do so, any premiums paid during this 31-day period will be refunded to you. You may contact IUA on the details below to cancel. Standard rates apply.
| For policy information, policy documents, claim registration and updates, please contact IUA on:
| | Self-service app: | | https://selfservice.iua.co.za/login
| Dear Policyholder
| This is an important notice about your Account Protection Plan and/or Life Insurance policy/ies (“your Policy/Policies”) which were offered to you as you are a Jet store customer, underwritten by Hollard Life Assurance Company Limited (“Hollard”).
From 1 July 2021, the claims administration functions for your Policy/Policies will be transferred from Hollard Life Solutions to a different claims administrator, IUA Business Solutions (Pty) Ltd (“IUA”). IUA is an authorised financial services provider and Hollard has appointed IUA to administer the claims under Your Policy/Policies.
| It is important for you to note the following about this change:
| Your benefits are not changing Your premium amount will stay the same Your policy exclusions will stay the same All other terms and conditions of Your Policy/Policies will stay the same Hollard is still the insurer of Your Policy/Policies You must continue to pay your premiums which are billed to your Jet account
| The only impact on you is that IUA will be doing the claims administration on Your Policy/Policies. If you are unhappy about this change, you may cancel Your Policy/Policies within 31-days from the date that you receive this letter, and if you do so, any premiums paid during this 31-day period will be refunded to you. You may contact IUA on the details below to cancel. Standard rates apply.
| For policy information, policy documents, claim registration and updates, please contact IUA on:
| | Self-service app: | | https://selfservice.iua.co.za/login
VG
Valencia G's update22 Jul 2021, 11:39
Reviewer Update
HOLLARD SEND A MAIL TO ADVISE THAT IUA WILL TAKE OVER THE CLAIMS AND NOT IN YOU POLICY WILL CHANGE , YET THER CLAIM FORM HAS COMPLETE CHANGE AND THEY ASK FOR IMPOSSIBLE STUFF, I HAVE BITH CLAIMS FORM. | This is an important message to all Jet Account Protection Plan and Life Insurance policyholders
| Dear Policyholder
| This is an important notice about your Account Protection Plan and/or Life Insurance policy/ies (“your Policy/Policies”) which were offered to you as you are a Jet store customer, underwritten by Hollard Life Assurance Company Limited (“Hollard”).
From 1 July 2021, the claims administration functions for your Policy/Policies will be transferred from Hollard Life Solutions to a different claims administrator, IUA Business Solutions (Pty) Ltd (“IUA”). IUA is an authorised financial services provider and Hollard has appointed IUA to administer the claims under Your Policy/Policies.
| It is important for you to note the following about this change:
| Your benefits are not changing Your premium amount will stay the same Your policy exclusions will stay the same All other terms and conditions of Your Policy/Policies will stay the same Hollard is still the insurer of Your Policy/Policies You must continue to pay your premiums which are billed to your Jet account
| The only impact on you is that IUA will be doing the claims administration on Your Policy/Policies. If you are unhappy about this change, you may cancel Your Policy/Policies within 31-days from the date that you receive this letter, and if you do so, any premiums paid during this 31-day period will be refunded to you. You may contact IUA on the details below to cancel. Standard rates apply.
| For policy information, policy documents, claim registration and updates, please contact IUA on:
| | Self-service app: | | https://selfservice.iua.co.za/login
| Dear Policyholder
| This is an important notice about your Account Protection Plan and/or Life Insurance policy/ies (“your Policy/Policies”) which were offered to you as you are a Jet store customer, underwritten by Hollard Life Assurance Company Limited (“Hollard”).
From 1 July 2021, the claims administration functions for your Policy/Policies will be transferred from Hollard Life Solutions to a different claims administrator, IUA Business Solutions (Pty) Ltd (“IUA”). IUA is an authorised financial services provider and Hollard has appointed IUA to administer the claims under Your Policy/Policies.
| It is important for you to note the following about this change:
| Your benefits are not changing Your premium amount will stay the same Your policy exclusions will stay the same All other terms and conditions of Your Policy/Policies will stay the same Hollard is still the insurer of Your Policy/Policies You must continue to pay your premiums which are billed to your Jet account
| The only impact on you is that IUA will be doing the claims administration on Your Policy/Policies. If you are unhappy about this change, you may cancel Your Policy/Policies within 31-days from the date that you receive this letter, and if you do so, any premiums paid during this 31-day period will be refunded to you. You may contact IUA on the details below to cancel. Standard rates apply.
| For policy information, policy documents, claim registration and updates, please contact IUA on:
| | Self-service app: | | https://selfservice.iua.co.za/login
VG
Valencia G's updateReviewer Update
22 Jul 2021, 11:45image.png 75.43 KBimage.png 88.58 KBI HAVE SEND THE DISCAHRGE FROMimage.png 49.88 KBPLEASE YOU CONTACT BARA AND GET THIS SIGNED.
VG
Valencia G's update22 Jul 2021, 11:45
Reviewer Update
image.png 75.43 KBimage.png 88.58 KBI HAVE SEND THE DISCAHRGE FROMimage.png 49.88 KBPLEASE YOU CONTACT BARA AND GET THIS SIGNED.
Hollard Life's replyOfficial
22 Jul 2021, 12:12 Hello Valencia
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our escalated complaints team is busy looking into your complaint and will be providing you with feedback within 5 working days.
Kind Regards,
Escalated Complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our escalated complaints team is busy looking into your complaint and will be providing you with feedback within 5 working days.
Kind Regards,
Escalated Complaints team
Hollard Life's reply22 Jul 2021, 12:12
Official
Hello Valencia
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our escalated complaints team is busy looking into your complaint and will be providing you with feedback within 5 working days.
Kind Regards,
Escalated Complaints team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our escalated complaints team is busy looking into your complaint and will be providing you with feedback within 5 working days.
Kind Regards,
Escalated Complaints team