Jet club/ Hollard death claim unpaid for more than 4 weeks

My mother had a Jet club insurance and after she passed away on the 30th of March I claimed for her account to be settled and benefit amount due to me. It has been more that 4 weeks, all the forms were sent and supporting documents and until now. No pay out, I have received numerous text messages about the claim being processed, however 4 to 5 weeks is way to long to process a normal natural death club benefit.