I've got nothing positive to say

Item: Hollard Life
Rating: 1
Author: Nsika M

I am not in the business of writing negative reviews but when you call multiple times for an issue a month ago and you don't get feedback on it, then you actually are not valuing your customers.

This is my reference for my complaint that I've called more than 3 times for, that I have also sent a mail about and have received no feedback - ***. Please let me know what I need to do in order to get feedback and not be told that I must wait longer than the period than the 7 - 14 days that you told me to wait for.

Helpful (0)

Replies (3)

Hollard Life's replyOfficial

18 Dec 2020, 19:50

Hello Nsika
We are sorry that your experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints

Hollard Life's reply18 Dec 2020, 19:50

Official

Nsika M's updateReviewer Update

27 Dec 2020, 12:06

4 business days have passed and nothing has since been said. That means nearly 6 weeks of waiting for an answer on 1 query.

Nsika M's update27 Dec 2020, 12:06

Reviewer Update

4 business days have passed and nothing has since been said. That means nearly 6 weeks of waiting for an answer on 1 query.

Nsika M's updateReviewer Update

31 Dec 2020, 11:29

0 out of 10. Not a response, not even a please call me

Nsika M's update31 Dec 2020, 11:29

Reviewer Update

0 out of 10. Not a response, not even a please call me