1 reviews | Active since Jun 2023
IUA Insurance cancelation
I have been dismissed at work and therefore cannot afford to pay my Direct Axis loan. I'm only left with 4 months installment of the 30 months payment plan. I app**** for the insurance to assist the remaining balance and I was told that they do not cover dismissals. I then asked if they can refund me my premiums and they didn't respond. I then called them asking to cancel my loan protection plan with them since they are not going to assist with paying the remaining installment and they say i need to cancel that with Direct Axis and not them, but DirectAxis says I have to find another insurance company if I cancel the current one. I am willing to pay the remaining installment, just not the insurance because it is not serving me, instead it is just increasing my loan repayment. I'm being given a runaround on who to cancel the insurance with
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your policy and expedite your request, kindly provide us
with the following details to investigate your matter.
Full name on policy:
ID number:
Contact number:
Policy type/ where the policy was taken out:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your policy and expedite your request, kindly provide us
with the following details to investigate your matter.
Full name on policy:
ID number:
Contact number:
Policy type/ where the policy was taken out:
Kind Regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
