IUA and Hollard make fun of clients

These two companies don't have respect for clients, in the event of claims, they pass you to one another. They always say claim turn around time is 5 days. But they just notified me of more delay on the claim, the claim I'm talking about is already 4 days. But now they have started again, kicking me from one another. This is the type of abuse we get from these two companies. They're working together, but one of them will try to be smart, and call us, pretend as if they are helping out. No they are together in toying with us. It a shame. My ID number is ***