Irritated Death and no payout for 1 month

A month ago I put a claim through to hollard on the death of my daughter and till this day I have had no feedback I am calling and being told there backlogs for 3-5 days but my policy states payment withing 24hrs and even when I called the consultants gave me the same answer 24hrs. I have been with the Funeral policy for over 10 years and this is my first claim and I must say the level of service is dejected. I don't want anymore stories (that a service consultant will assist me I require an answer yes, when and how) if I don't receive a response I will have to take this matter further as this is Breach of Contract. Complaints department is yet to respond to my email as well. please see below calls reference numbers and if you require the others please let me know <br> <br> ***<br> ***<br> ***<br>