LR
Lucinda R

1 reviews | Active since Jul 2016

06 Aug 2016, 09:07

Irritated

<p>Monday the 25th July 2016 I called and cancelled the Hollard funeral policy, I was assured that it was cancelled, the consultant advice they don’t give reference numbers. On the 28th I received a call from one of the hollard consultants regarding my policy,I told the consultant that I have cancelled the policy is Mr Wright passed away, I was yet again assured the debit order has been cancelled, to my surprise the debit order went off resulting in 2of my other debit orders returning unpaid. I called Standard bank to return the hollard debit order thinking it would be in time to save the other debit orders from returning unpaid but it was too late. Now I had to pay R115.00 x2 for debit orders which returned and was not my fault, due to your guy’s incompetency I have to take the loss///</p> <p> </p>

0
Replies (1)
Hollard Life
Hollard Life's reply10 Aug 2016, 08:30
Official

Hello WaydieRoro

I would like to thank you for contacting us regarding your experience.

I am sorry that your cancellation wasn't actioned when requested.

Our team will contact you regarding your cancellation request and debit orders that returned.

Kind Regards

Lynne Lawrence

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