Intention not to pay a claim

I lodged a claim as one of the estate beneficiary on 16 October 2024. I was first told that my beneficiary counterparty is dead also and are waiting for the death certificate. I only found out after calling on 25th October. The beneficiary is alive and I confirmed, I was then informed theta we need fill in forms and send proof of banking. The forms were filled sent through and followed up.We were now told to split the forms, did that sent them to a consultant by the name of Rachel. She said she was going to respond on email, she never did, that was the 25th of October. No payment made, I then called again, 30th of October one gentlemen indicated that the documents were loaded he will expedite and payment should be made in 2 days. Nothing still, called again, 06 November, now the consultant, indicated that I should have received a notification that my bank details are incorrect, that is a note from claims department. I indicated that the bank proof was furnished, that shouldn’t be possible. She checked, berirfeoed snd confirmed that the correct details were in the disbur*****t pack. She tried calling the claims person. Who was said to be on lunch. She said she will call me again to inform me of the progress cos the account no was there and had proof. Did she call, never! I digress to indicate that each call takes the minimum of 30 minutes because you are firstly thrown to all call centres trying to locate the place where the insurance could have been, secondly retrieving information from the system becomes lengthy, thirdly verifying among each other on the comedy of errors from killing beneficiaries to bank accounts is a nightmare. They are quick to send you to an automated call rating system to rate their service. On call everyone, will act as a lifesaver to bag that rating of 5 for service when nothing happens. Hollard this is pathetic honestly!